top of page

Administration and Customer Service Representative (Illawarra)

Nơi làm việc

On Site

Xuất bản bởi

Penny Hodgers

Loại công việc

Full Time

Ngày xuất bản

Về công việc

Position Type: Full-time, 35 hours per week

About the Role:

The Administration and Customer Service Representative at RLSNSW Illawarra Region is a pivotal role in enhancing the customer experience of our Training and Education programs. With a strong emphasis on providing timely, accurate, and proficient assistance, this role serves as the main touchpoint for our customers. Alongside, this role also plays a significant part in the overall learning journey of our clients during their Royal Life Saving Training Course. This role is a hybrid role and flexible working arrangements can be made.

Key Responsibilities:

· Customer Interaction: Engage professionally and friendly with all customers, establishing a positive relationship and ensuring optimal satisfaction.

· Information & Guidance: Utilize a comprehensive knowledge of RLS NSW, ACT, and TAS operating practices, systems, and resources to address and resolve customer enquiries efficiently.

· Issue Escalation: Promptly escalate unresolved customer issues to the relevant department or personnel.

· Training Bookings: Handle in-house group and community/ public training bookings including communication with clients and trainers and ensuring accuracy and efficiency.

· Office Assistance: Contribute actively in the general running of the office, ensuring smooth day-to-day operations.

· Legislative Adherence: Abide by all privacy requirements and legislative obligations. Ensure utmost confidentiality, privacy, and integrity of all information.

· Team Collaboration: Collaborate closely with talented teams across NSW, ACT, and TAS regions to ensure seamless service delivery and customer experience.

About You:

· Experience: Previous experience in a customer service and administration role.

· Professionalism: Ability to represent RLSNSW as the first point of contact for most customers, projecting a positive and professional image.

· Skillset: Excellent organisational skills, attention to detail, ability to develop processes to create efficiency and the capacity to handle multiple tasks concurrently.

· Independence: Capability to work both autonomously and collaboratively within a team.

· Problem Solving: Efficient problem-solving skills to address and resolve issues promptly.

· Attitude: A consistent positive attitude even under pressure, ensuring customers always feel valued and understood.

Essential Requirements

· Working with Children / Working with Vulnerable People Check

Desirable Criteria

· Relevant Tertiary Qualification

· Pool Lifeguard Award

· First Aid Certificate

· Aquatic Technical Operator / Pool Operators Certificate

· Qualified Swim Teacher

· Current Provide/Perform CPR

Liên hệ công việc

Penny Hodgers


Địa chỉ nhà


bottom of page