Question 1

How do i create my aXcelerate Account?

Accepted Answer

Please see the activation email titled 'Activate Your RLS Account' which was sent at the time or enrolment or please click the 'Learner Portal Access' button in your Enrolment Confirmation email.

Question 2

Haven't I already enrolled into my online learning when I enrolled?

Accepted Answer

Unfortunately accessing your Online Learning is a two step process.

Step 1: Complete your Online Enrolment
Step 2: Creating and Activating your aXcelerate Account - this is where the Online Learning is stalled.

Once your enrolment has been completed, you will receive an email with a link to

Completing your enrolment is the first step. If successful, you will receive a Confirmation email that will provide you with a link to  this process involves a two step No, enrolling into the course and activating your Axcelerate account are two different processes.
No, enrolling into the course and activating your Axcelerate account are two different processes. To confirm you have enrolled please check to see if you have a confirmation email. If you are not sure, please contact your local regional office.

Question 3

Where will my modules be located?

Accepted Answer

Your modules will be located under 'Learning to Do', once logged into aXcelerate this is located at the bottom of the screen.

Question 4

What to do when the website says access denied?

Accepted Answer

If this happens, try another browser, we have found the best browser for aXcelerate is Google Chrome. 
If you are using a MAC or Apple Device you may need to change some settings, these instructions are aXcelerate when you log in.

Question 5

How do I know if I have finished my online learning?

Accepted Answer

You will receive a completion email 24hrs after your online learning is completed.

Our trainers will also be notified that your online learning has been completed, you will not need to show them on the day, we recommend keeping the email just in case.

Question 6

It is saying my email is not attached to a global login, what do I do?

Accepted Answer

This means you have not activated your aXcelerate account yet, please visit your enrolment confirmation and click 'Learner Portal Access', it will then ask you to sign up for the online learning platform.

Question 7

How long does the online learning take?

Accepted Answer

Online learning does not take a set time, it can also be done in multiple sittings.

It is estimated that your Online Learning may take:
HLTAID009 - Provide Cardiopulmonary Resuscitation - 2-4 Hours
HLTAID011 Provide First Aid- 6-8 Hours
Pool Lifeguard - 4-6 Hours
Swim Teacher - 7-9 Hours
Bronze Medallion - 2-4 Hours

Question 8

What is a one time log in code?

Accepted Answer

The one time log in code is a log in method that can be used if a candidate has used the aXcelerate platform before but does not remember their password.

A code will be sent to your associated email/phone number and that is used to log in.

This is useful as training is generally done annually and is an easy way to log in.

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