This course has been produced following feedback in the 2019 National Aquatic Industry Workforce Survey in which industry professionals cited managing conflict high on their list of preferred professional development topics.

The online course is broken down into four main learning themes:

Understanding conflict
Identifying conflict
Personality types and conflict
How to manage conflict situations

Each of these themes is explored through several animated scenarios created in familiar aquatic industry settings. Each scenario examines various pathways of a conflict situation depending on the actions and responses of participants to help guide them through the key steps and strategies for managing conflict and support them to understand the potential outcomes.