Customer Service Officer - Training Services < Back To All Jobs Job Location On Site Published By Louise Magee Type of Job Full Time Published Date Apply Now About the job The purpose of this role is to contribute to the overall learning experience that our clients have throughout their Royal Life Saving Training Course. The role is responsible for providing high level customer service, following policies and procedures to help troubleshoot learner concerns, record and store information, and ultimately assist learners in completing and accessing their qualifications. The role is based out of our Castle Hill Office in NSW, and you work closely with our Training Services team, an courses staff across NSW, ACT and TAS. Your focus will be on: Supporting our Training Services team by demonstrating high-level customer service to assist our clients through their enrolment and learning journey. Following organisational procedures and policies to resolve customer queries related to future, current and past enrolments. Confidently troubleshooting learner issues within our Learning Management and Training Management Systems About you: Our ideal candidate has a passion for providing enthusiastic customer support, and demonstrates patience when resolving client concerns. You will be hard-working, reliable, and will add value to a team environment. Essential Requirements Fully Vaccinated Experience/Knowledge of the Aquatics Industry Desirable Criteria F irst Aid Certificate Job Contact bencottee@royalnsw.com.au 296343700 Address Download JD < Back To All Jobs

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ea26e520-2e41-4b28-8482-742333446d68 < Back Waterabilities Swim and Water Safety Instructor Shortlisted Refresh All Applicants Your content has been updated < Back to Job Manager

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Multicultural Learn to Swim Swimming Pathways > National Swimming and Water Safety Framework > Benefits of Learn to Swim > Infant and Toddlers > Pre School Children > Primary School Children > Multicultural Learn to Swim > Adult Learn to Swim Swim Teacher Pathways > About the Guidelines > Competent Teachers > Capable teachers > Talented Teachers > Lead Teachers Course Calender Royal Life Saving is committed to ensuring everyone knows how to enjoy the water safely, regardless of their age, gender, heritage or culture. That’s why we’ve made it easier to find swimming resources relevant to you! Look below to learn more about swimming and find your local pool! We have a dedicated page of information where you can: Hear from real community members and thier journey Learn about First Lesson expectations Multicultural Swimming Attire for Women Learning Expectation Where Local Programs are in your area Swimming LEssons in a range of languages View More

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5b92083e-ef76-47f6-ae79-5c133cb016e3 National Swimming and Water Safety Framework The National Swimming and Water Safety Framework was launched in August 2020. Key industry organisations including Royal Life Saving Society – Australia; Swimming Australia; AUSTSWIM; Surf Life Saving Australia; Australian Swim Coaches and Teachers Association (ASCTA); Australian Swim Schools Association (ASSA); YMCA; Belgravia Leisure; and Kids Alive Do the Five. The Framework aims to inform government, the education sector, aquatic industry, swim schools, swimming and water safety teachers, parents and individuals of the essential skills, knowledge, understanding, attitudes and behaviours for quality water safety education and to guide the development, provision and selection of holistic and balanced swimming and water safety programs. The Framework sets out three national benchmarks or targets for children at the ages of 6, 12 and 17 years. Every Australian at the age of 6 years should be able to swim continuously for at least five metres, submerge, move through an obstacle, and identify people and actions to help in an emergency; Every Australian float in deep water at the age of 12 years should be able to at least tread water for 2 minutes and swim continuously for 50 metres, rescue a person using a non-swimming rescue technique with non-rigid aids, and perform a survival sequence wearing clothing; 50% of all Australians at the age of 17 years should be able to tread water for five minutes, swim continuously for 400 metres, rescue an unconscious person in deep water, and perform a survival sequence wearing heavy clothing. Royal Life Saving data shows that 75% of children stop swimming lessons before the age of nine years and that 40% of 12-year-olds are not achieving these benchmarks. Go to Page Swimming and Water Safety Framework Related Industry Research Royal Life Saving advocacy, programs, products and services are underpinned by research and a commitment to continual improvement. Swimming and Water Safety Research in Australia Aquatic Industry Workforce Profile The Social, Health and Economic Value of the Australian National Aquatic Industry NSW Gov Population Health Sport Aus Physical Literacy Framework National Sport Plan National Swimming and Water Safety Framework Australian Water Safety Strategy National Swimming and Water Safety Symposiums

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Foundation Coach Foundation Coach Courses / Foundation Coach Training Menu Back to Courses Student Handbook Code of Practice Group Bookings Online PD Funded Training Learner Portal Verify a Certificate Subscribe Course Enquiries Overview The Royal Life Saving Foundation Coach course provides candidates with essential competencies to Coach Pool Lifesaving Sport to individuals beginning or actively participation in Pool Lifesaving at a foundation level. Prerequisites To become a coach, candidates must be: Be 16 years or over Hold at least 1 relevant Aquatic Qualification A Royal Life Saving or Surf Life Saving Bronze Medallion; OR, First Aid and Perform Basic Water Rescue units of competency (HLTAID011 and SISCAQU002); OR, Pool Lifeguard Qualification; OR, School teacher with Bronze Facilitator Accreditation; OR, Royal life Saving NSW Junior Lifesaver Teacher; OR, Swimming and Water Safety Teacher Register and pay all course fees Delivery Mode: This interactive course is delivered in a blended format; it requires the completion of a self-paced online knowledge component followed by a 1 day practical face to face workshop. This course is delivered fully online. The course is comprised of 4 modules including an assessment task (submission of 2 x session plans). In addition to the successful completion of the online and face to face components of the course, candidates are required to complete on-the-job coaching hours in a range of coaching conditions in order to obtain a Foundation Coach Licence. This on-the-job assessment ensures the Foundation Coach is able to apply the skills learnt in the training course at their Aquatic Facility. The on-the-job component needs to be signed off by a Royal Life Saving Development or High Performance Coach. Certification: Upon successful completion of all assessment requirements, candidates will be issued a Royal Life Saving NSW/ACT/TAS Foundation Coach Award and 3 year Coaching Licence. Renewing your Licence Licensing is valid for three years. During the three year period a Pool Lifesaving Coach must demonstrate ongoing currency and professional development and submit an application to Royal Life Saving NSW/ACT/TAS in order to remain a Licensed Pool Lifesaving Coach How to Enrol To locate and book into a Pool Lifesaving Foundation Coach course please click the link below: https://nsw.training.royallifesaving.com.au/course-details/?course_id=106699&course_type=w View further information here: Foundation Pool Lifesaving Coaching Course Information .pdf Download PDF • 201KB

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