Patron safety is the number one objective in any aquatic facility, and it is the responsibility of the pool operator to ensure high standards are in place. This includes all employees adopting a mature and professional attitude towards their roles and responsibilities in order to reduce drowning and aquatic related injuries.

Patrons who visit an aquatic facility expect to be protected by a well-managed, well-trained team of Lifeguards. The Royal Life Saving Mystery Guest Assessment provides a comprehensive evaluation of operational practice and staff behaviour.

While partaking in the Mystery Guest Assessment, the Royal Life Saving assessor will evaluate facility conditions, operational practice and staff behaviour against industry best practice and directly pinpoint specific deficiencies in daily operations.