Welcome to the Royal Life Saving Communication Skills Module.
 
Effective communication is the lifeblood of any organisation. How all levels of staff communicate with each other and how they communicate with your patrons and external stakeholders shapes the daily operations and overall success of any business.
 
This online module aims to take this key skill to a higher level; to give your staff the knowledge, skills and techniques to communicate more effectively.
 
learning themes include:
Why communication is important
What good communication involves
Types of communication within an organisation
Communication scenarios