Program Includes:

• 2 day face to face workshop

• 2 Hours online study

• Everything DiSC Management Profile - A comprehensive 26-page research validated online assessment report that helps supervisors to develop a greater understanding of their management style

• 12 months access to the Royal Life Saving Online Learning Leadership Portal

• 12 months membership

Who:

This workshop is for Lifeguards, Swim Teachers, Fitness Instructors and Customer Service Operators who are wanting to or who have recently been appointed as team leaders / supervisors who manage a team and are responsible for managing the groups performance.

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Included Topics:

• The Team Leader in Aquatic Facilities

• Understanding how you manage people

• Team development stages

• Communication skills

• Leading others in Aquatic Facilities

• Dealing with difficult situations

• How do you direct and delegate?

• What is the impact of your style on motivating others?

• What is the impact of your style on developing others?

• Recognising performance issues

• Managing diminishing performance

• Having performance conversations